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Superior Service

Superior Service

The only thing stronger than our products is the service that comes with them!

At Weatherables, we know it's not enough to just have the fastest lead time in the industry, that's why we pride ourselves on providing the absolute best in customer service. We manufacture custom vinyl fencing, railing and outdoor product in just 3 business days. No one can provide custom products that quick, but at Weatherables, we know that service is much more than just being quick. Our goal is to provide the best customer experience possible each and every time you work with us. From our exclusive manufacturing process producing the industry's strongest vinyl, to our uncompromising customer service and lifetime warranty; we’re committed to providing superior service from the first time you visit our website to the day you relax and enjoy your brand new outdoor living space.

We’re always here to help.

From easy online ordering and to quadruple-checked shipments, we take pride in doing our best to always offering a superior customer experience. Benefit from clear and concise installation instructions, as well as caring and responsive customer service. And when you call us, you'll always be greeted by a knowledgeable professional whose only concern is your complete satisfaction. We proudly stand behind everything we make and will be here for you before, during and after your purchase with our lifetime support.

Our customers say it best

To support our laser-focused dedication to superior service, Weatherables uses an independent third party metric to keep a pulse on our customer’s loyalty – which we take very seriously. Net Promoter Score is widely tracked by companies that lead the way in providing superior service such as Amazon, American Express, Apple, Trader Joe’s and Costco. Though we’re proud that our score is among the highest in our industry, it’s really our customers who say it best.


"Thank you very much!! We are using [our railing] for a porch off of a huge wedding tent. Thanks again for the excellent service, you guys rock!"

- Gail / Georgia / May 17, 2018

“Your product is of the highest quality, as is the customer service!”

- Richard / California / March 2, 2018

“High-quality railings, good service, quick shipping, the order was correct - what more could a customer ask for?”

- Joseph / Tennessee / January 8, 2018

“Great customer service, speedy delivery, great prices.  Highly recommend!”

- Donna / Virginia / January 5, 2018

“Excellent experience. [Sales Rep] who took my order was very knowledgeable and helpful. The packaging of materials was also first rate.”

- Matt / New Jersey / December 7, 2017

“I wanted to let you know that all of the product & services your company provided were top notch. The fence was easy to install & very forgiving! Everything was thought of when it came to the instructions & online support for this product. The delivery was made easy by the care put into every detail of the packaging. I have worked logistics & it is not easy to get freight this large across the country undamaged. My wife & I chose your product to make a small enclosure off the back of our house. We just bought our dream house on a lake & didn't want to block the view with a large privacy fence, but still needed a fence our little dog Gibbs couldn't get out of. The Khaki color matched the house & the picket design was exactly what we were looking for.”

- Joe / Michigan / November 24, 2017

“The product was what I expected, was cost-effective and ready when promised.  The sales rep was professional, knowledgeable and friendly.”

- Alan / Ohio / November 23, 2017

“Excellent product and excellent customer service, [Sales Rep was] very knowledgeable, and very professional.”

- Carol / California / November 10, 2017

“We just completed the installation which gave us the first opportunity to appreciate the quality of the Weatherables product. [Sales Rep], the person who navigated the order was excellent, the instruction videos were well done and the final product exceeded our expectations. I would not hesitate to recommend Weatherables and just as important, if I needed another fence I would do it again.”

- John / Florida / September 29, 2017

“Your people on the phone were great to work with--friendly and helpful.  The installed product looks great and it was a great family project to do it ourselves. Thanks for a great product, and great and prompt service.”

- Charles / Virginia / September 22, 2017

"We are so happy with our Weatherables fence and glad we chose to go with vinyl instead of wood."

- Jamie / California / September 19, 2017

“The products I ordered were exactly what I needed, the customer service was awesome!!!  Thank you Weatherables.”

- Kim / Missouri / September 8, 2017

“We are really pleased with our Weatherables Provincetown picket fence! I installed this myself earlier this year but we are only just beginning to work the yard area into a garden. This fence gets a lot of compliments from our guests. The quality is fantastic and while I learned a few things I would do differently after going through the installation, it was pretty easy and end results are striking. We have a couple of small dogs so we chose the Provincetown for the closely spaced pickets to keep them in, and the height to keep the deer and wildlife out. And the double gate is wide enough for me to drive a utility vehicle through it if I need to move heavy things from the lower level of the house. We had the arbor from 5 years ago using it in a wedding for our daughter but repurposed it to use with the fenced area.”

- Dan / Georgia / August 31, 2017

“We had our porch railing replaced with the Weatherables Classic Railing. I researched the options in local stores and online for several months. I decided on Weatherables after my initial telephone conversation with [Sales Rep], who did an excellent job of explaining the product to me and patiently answering my LONG list of questions. I had a contractor I know well do the installation, and he was very impressed with the quality of the product and the installation directions. The city inspector was similarly impressed. The railing looks great and is very stable. I am happy to recommend the Weatherables porch railing without reservation.”

- Lew / Florida / August 25, 2017

“Outstanding product! Your phone staff was great and very helpful.  Kudos to them!”

- Jerry / Washington / August 18, 2017

“Thanks to [Sales Rep] my project went off without a hitch.  You make a quality product that is reasonably/comparably priced to others that don't measure up.  The installation was a snap and the finished job looks wonderful.”

- Ryan / South Carolina / August 7, 2017

“I must say you all were a pleasure to work with. Customer Service was a 12 out of 10.   The products were great too. The straight railing kits went together very easily and were extremely sturdy.”

- Kevin / Pennsylvania / August 7, 2017

“Very easy to work with and friendly.  Thanks for making my project happen.”

- Brent / Ohio / July 21, 2017

“I received really good customer service when I placed my order. Just after I placed my order I realized I had ordered one item incorrectly. I immediately hopped on the chat and your rep. corrected my error and issued the necessary refund. My refund was processed quickly and correctly and when I received my shipment, it also was correct. Great job and thanks!”

- Mark / Texas / May 5, 2017

“The sales [Rep] did an excellent job, good product knowledge and very professional.  Product showed up quickly and as advertised, I get a ton of comments on the project. You get what you pay for, good American quality.”

- Brian / Michigan / April 26, 2017
Beauty and function that last a lifetime.