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Superior Service

Superior Service

The only thing stronger than our products is the service that comes with them!

At Weatherables, we know it's not enough to just have the fastest lead time in the industry, that's why we pride ourselves on providing a superior customer service experience for every project. With our exclusive manufacturing process, uncompromising customer service and lifetime warranty, we stand behind our product. We're committed to making sure that from the minute you order to the minute installation is complete, we'll be there to answer any questions you may have.

  • 'Our community is so pleased with your custom fence!! Excellent Quality!' - Bailey's Bluff Community Assoc. (FL)
  • 'Absolutely Love the Fence! I'm proud to say I did the total installation myself with no prior fencing installation experience.' -L. Lehman (PA)
  • It was so easy, we did it ourselves and it looks great! Thanks!' - L. Kipp (MA)
  • 'The fence looks great. It is stylish, clean, and gives our patio the fresh bright look. Couldn't be happier.'- J. Trannel (IL)

We’re always here to help.

From easy online ordering and to quadruple-checked shipments, we take pride in doing our best to always offering a superior customer experience. With clear and concise installation instructions, as well as caring and responsive customer service, DIY is built into the Weatherables experience. That doesn't end when the last piece is in place, as we offer lifetime support to our customers.

What our customers are saying:

 

"Wish my teeth were as white as they fence!"

- Landscape Management Group / Columbus, OH / April 7, 2023
 

"Our contractor just replaced our old wooden deck railing with Washington style Weatherables vinyl deck railing. The new railing is beautiful and strong while complementing the look of the newly resurfaced deck. The manufacturer provided fast free shipping and provides excellent customer service and support."

- Pam / North Carolina / March 2, 2022
 

"I started last year with one panel. This year I made the End post into a corner Post with some careful cutting and extended with two more panels with an offset to make the entry. Thanks to [Sales Rep] and [Sales Rep] for making this possible. Great above and beyond assistance. Planning for my next project soon. "

- Steven / Florida / February 25, 2022
 

"The customer service is amazing!!! Prompt, courteous, and beyond friendly!"

- Jennifer / Ohio / December 14, 2021
 

"The Largo fence is very good quality and looks great. This fencing is very DIY friendly. The staff at Weatherables are very friendly and helpful with any questions."

- David / Florida / October 31, 2021
 

"I originally ordered the Weatherables materials online. A customer service representative later called me to verify the order and even helped me update some of the items to avoid cutting and wasting excess, which ended up saving me even more money. The Weatherables staff were simply great, from the customer service sales representative to the individual who packed and sent out the building materials. "

- Peter / Connecticut / October 6, 2021
 

"After researching products at stores in our area and being disappointed by the selections and prices, we found Weatherables online. Weatherables had exactly what we were looking for at prices that seemed reasonable. Purchasing was super easy and everything arrived in perfect condition. Thank you, Weatherables, for the great service and for making such wonderful products. We LOVE our new porch! "

- Jennfier / New York / October 2, 2021
 

"Thank you so much for your expedient delivery, professionalism, and customer service. These are traits hard to come by these days! "

- Denis / Texas / September 29, 2021
 

"Weatherables gave my house curb appeal again and I tell everyone that will listen to me that Weatherables has a quality product and even better customer service."

- Michael / California / July 24, 2021
 

"The Weatherables Customer Care team was very helpful answering questions and our order shipped promptly and arrived very well packaged. Many thanks to the Weatherables team for helping make this project a great success!"

- Chris / Virginia / July 10, 2021
 

"I found Weatherables products on the Home Depot website but I decided to deal directly with your people. It was a decision I don't regret. From the early planning stages last Fall through the ordering/receiving/ installation this Spring I was guided through the process on to proceed. The tutorials on your website for all points of the job were of great help. I recommend them to anyone upgrading their home with a Weatherable product."

- Don / Indiana / June 21, 2021
 

"Very friendly and helpful staff for phone orders and reasonable shipping too. The ordering process has been very good."

- Chris / Oklahoma / March 18, 2021
 

"Thank you very much!! We are using [our railing] for a porch off of a huge wedding tent. Thanks again for the excellent service, you guys rock!"

- Gail / Georgia / November 1, 2020
 

“Your product is of the highest quality, as is the customer service!”

- Richard / California / October 20, 2020
 

“High-quality railings, good service, quick shipping, the order was correct - what more could a customer ask for?”

- Joseph / Tennessee / October 18, 2020
 

“Great customer service, speedy delivery, great prices.  Highly recommend!”

- Donna / Virginia / September 5, 2020
 

“Excellent experience. [Sales Rep] who took my order was very knowledgeable and helpful. The packaging of materials was also first rate.”

- Matt / New Jersey / August 7, 2020
 

“I wanted to let you know that all of the product & services your company provided were top notch. The fence was easy to install & very forgiving! Everything was thought of when it came to the instructions & online support for this product. The delivery was made easy by the care put into every detail of the packaging. I have worked logistics & it is not easy to get freight this large across the country undamaged. My wife & I chose your product to make a small enclosure off the back of our house. We just bought our dream house on a lake & didn't want to block the view with a large privacy fence, but still needed a fence our little dog Gibbs couldn't get out of. The Khaki color matched the house & the picket design was exactly what we were looking for.”

- Joe / Michigan / July 24, 2020
 

“The product was what I expected, was cost-effective and ready when promised.  The sales rep was professional, knowledgeable and friendly.”

- Alan / Ohio / July 2, 2020
 

“Excellent product and excellent customer service, [Sales Rep was] very knowledgeable, and very professional.”

- Carol / California / June 10, 2020
 

“We just completed the installation which gave us the first opportunity to appreciate the quality of the Weatherables product. [Sales Rep], the person who navigated the order was excellent, the instruction videos were well done and the final product exceeded our expectations. I would not hesitate to recommend Weatherables and just as important, if I needed another fence I would do it again.”

- John / Florida / May 29, 2020
 

“Your people on the phone were great to work with--friendly and helpful.  The installed product looks great and it was a great family project to do it ourselves. Thanks for a great product, and great and prompt service.”

- Charles / Virginia / May 22, 2020
 

"We are so happy with our Weatherables fence and glad we chose to go with vinyl instead of wood."

- Jamie / California / April 19, 2020
 

“The products I ordered were exactly what I needed, the customer service was awesome!!!  Thank you Weatherables.”

- Kim / Missouri / April 8, 2020
  

“We are really pleased with our Weatherables Provincetown picket fence! I installed this myself earlier this year but we are only just beginning to work the yard area into a garden. This fence gets a lot of compliments from our guests. The quality is fantastic and while I learned a few things I would do differently after going through the installation, it was pretty easy and end results are striking. We have a couple of small dogs so we chose the Provincetown for the closely spaced pickets to keep them in, and the height to keep the deer and wildlife out. And the double gate is wide enough for me to drive a utility vehicle through it if I need to move heavy things from the lower level of the house. We had the arbor from 5 years ago using it in a wedding for our daughter but repurposed it to use with the fenced area.”

- Dan / Georgia / March 31, 2020
 

“We had our porch railing replaced with the Weatherables Classic Railing. I researched the options in local stores and online for several months. I decided on Weatherables after my initial telephone conversation with [Sales Rep], who did an excellent job of explaining the product to me and patiently answering my LONG list of questions. I had a contractor I know well do the installation, and he was very impressed with the quality of the product and the installation directions. The city inspector was similarly impressed. The railing looks great and is very stable. I am happy to recommend the Weatherables porch railing without reservation.”

- Lew / Florida / March 25, 2020
 

“Outstanding product! Your phone staff was great and very helpful.  Kudos to them!”

- Jerry / Washington / March 18, 2020
 

“Thanks to [Sales Rep] my project went off without a hitch.  You make a quality product that is reasonably/comparably priced to others that don't measure up.  The installation was a snap and the finished job looks wonderful.”

- Ryan / South Carolina / February 7, 2020
 

“I must say you all were a pleasure to work with. Customer Service was a 12 out of 10.   The products were great too. The straight railing kits went together very easily and were extremely sturdy.”

- Kevin / Pennsylvania / January 25, 2020
 

“Very easy to work with and friendly.  Thanks for making my project happen.”

- Brent / Ohio / January 21, 2020
 

“I received really good customer service when I placed my order. Just after I placed my order I realized I had ordered one item incorrectly. I immediately hopped on the chat and your rep. corrected my error and issued the necessary refund. My refund was processed quickly and correctly and when I received my shipment, it also was correct. Great job and thanks!”

- Mark / Texas / January 5, 2020
 

“The sales [Rep] did an excellent job, good product knowledge and very professional.  Product showed up quickly and as advertised, I get a ton of comments on the project. You get what you pay for, good American quality.”

- Brian / Michigan / December 26, 2019

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